Privacy Policy
Introduction
doravianquelast operates as a creativity platform focused on music composition education and resources. We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy explains our practices in accordance with Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles.
When you use our services at doravianquelast.sbs, you trust us with your information. We take this responsibility seriously and want you to understand exactly what information we collect and how we use it to provide better music education experiences.
Information We Collect
Personal Information
We collect personal information that you provide directly to us when you create an account, enroll in courses, or contact us for support. This includes your name, email address, phone number, and any other information you choose to provide.
| Information Type | Purpose | Legal Basis |
|---|---|---|
| Contact Details | Course enrollment and communication | Legitimate interest |
| Payment Information | Processing transactions | Contract fulfillment |
| Learning Progress | Personalized education experience | Legitimate interest |
Technical Information
We automatically collect certain technical information when you visit our website. This includes your IP address, browser type, device information, and how you interact with our platform. We use this data to improve our services and ensure optimal performance across different devices and browsers.
Cookie Notice: We use essential cookies to make our website function properly and analytics cookies to understand how visitors use our platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.
How We Use Your Information
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services effectively and comply with legal requirements.
Service Providers
We work with trusted third-party service providers who help us operate our platform, process payments, and deliver courses. These providers are contractually bound to protect your information and use it only for the specific services they provide to us. They include payment processors, cloud hosting providers, and email service platforms.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or government regulations. We'll only share the minimum information necessary to comply with legal obligations and will notify you when legally permitted to do so.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights.
Access Your Data
Request a copy of the personal information we hold about you, including how we've used it and who we've shared it with.
Correct Your Information
Update or correct any inaccurate or incomplete personal information we have on file.
Delete Your Data
Request deletion of your personal information, subject to certain legal and business requirements.
Restrict Processing
Limit how we use your personal information in certain circumstances while maintaining your account.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your information. There's no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of data in transit and at rest, regular security assessments, and access controls that limit employee access to personal information.
Security Measures Include: SSL encryption for all data transmission, secure cloud storage with Australian data centers, regular security audits, employee training on data protection, and incident response procedures to address any potential breaches promptly.
Data Retention and Storage
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account information is typically retained while your account remains active and for a reasonable period afterwards to accommodate potential reactivation.
Retention Periods
International Data Transfers
We primarily store and process your data within Australia using local service providers. When we do transfer data internationally, we ensure appropriate safeguards are in place, including using service providers that comply with international privacy frameworks and implementing contractual protections for your information.
Children's Privacy
Our services are designed for individuals aged 16 and older. We don't knowingly collect personal information from children under 16 without parental consent. If you're under 16 and interested in our music composition courses, please have a parent or guardian contact us to discuss appropriate arrangements for your participation.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.
Complaints and Disputes
If you have concerns about how we handle your personal information, please contact us first so we can work to resolve the issue. If you're not satisfied with our response, you can file a complaint with the Office of the Australian Information Commissioner (OAIC), which oversees privacy law compliance in Australia.